In case of anomalies you found on the Products, the User may contact Ufarmer at info@ufarmer.it describing, in detail and documenting with photographic material, the event.
The complaint procedure may be submitted by the User within 48 hours of delivery.
Upon delivery of the goods, the User, or the person appointed by the latter, will be required to verify that the packaging is intact, undamaged or otherwise altered. Any damage to the packaging and/or the Products must be immediately contested by the User, affixing, on the delivery document of the carrier, signature subject to written check and specifying the reason for the reservation (e.g. “Tampered packaging”, “Perforated packaging”).
Complaints received after 48 hours after the Delivery will still be considered by the Ufarmer but evaluated on a case-by-case basis and in any case will not be made a monetary refund of the amount spent.
The Company cannot be held responsible for any loss, damage, error or failure to deliver caused by events and/ or causes of force majeure, unforeseeable event, such as indicative but not exhaustive: recipient absent, incorrect address, change of address after the deadline indicated by the communications of Ufarmer or in any case all possible cases not attributable to Ufarmer. Also excluded is any liability relating to the bad state of the products due to improper storage, after the time of delivery or at other points of delivery authorized by the User.
The refund will be issued in the form of a monetary credit, through the same payment channel, within 15 working days of receipt of the return, the cost of which is borne by the User.